Legal
Cancellation and Refund Policy
When you can cancel an order, when a refund applies and how we process it.
Last updated: 16 October 2026
At SAER Technologies Private Limited, we want every customer to be satisfied. This policy sets out the terms for cancellations and refunds for products and services offered through our website and platforms.
Cancellation policy
You may request cancellation of an order or service if:
- You request the cancellation within 24 hours of placing the order, and
- The order has not yet been processed or shipped, and development work has not started.
To cancel, email contact@saertechnologies.com with your order or reference ID.
Refund eligibility
Refunds are made in the following cases:
- Your cancellation is approved within the allowed time
- The product or service delivered does not match the agreed scope or specifications
- A service was not delivered within the agreed timeline and no alternative resolution was agreed
Refund process
Once approved, refunds are initiated to the original payment method within 7 to 10 working days. The time for the money to reach your account may vary depending on your bank or payment provider.
Non-refundable cases
- Refund requests made after the 24-hour cancellation window
- Products or services already provided, used or delivered
- A change of mind after work has started or an item has been shipped
Contact for cancellations and refunds
To request a cancellation or refund, please contact us:
- SAER Technologies Private Limited
- 1st Floor, Shop No. 50, Model Town - B, Malviya Nagar, Jaipur, Rajasthan 302017, India
- Email: contact@saertechnologies.com
- Phone: +91 99507 10319